Conversational Intelligence & ASR
Every conversation your business has ever had is data. Most of it has never been read.
Rytsense turns spoken language — calls, meetings, support interactions, voice commands — into structured intelligence your teams can actually act on.
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The Conversation Your Business Is Having With Itself
Think about the volume of spoken language that moves through your organization on any given day. Sales calls where a rep handles an objection badly and loses a deal nobody will ever analyze. Support calls where a customer signals they're about to churn — and the agent doesn't catch it. Compliance calls where a disclosure gets skipped — and nobody knows until the regulator does. Leadership meetings where decisions are made, context is lost, and follow-through is inconsistent.
None of that conversation disappears. It gets recorded. It gets stored. And in the vast majority of US enterprises, it never gets read.
21 million
Customer service calls are made every day in the US — fewer than 2% are manually reviewed.
ContactBabel US Contact Center Decision-Makers' Guide, 2023
That 2% is cherry-picked — flagged for length, escalation, or random QA sampling. The other 98% of what your customers said, how your agents responded, what your sales team promised, what your compliance team missed — it's sitting in a storage bucket, completely dark.
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What Unanalyzed Conversation Costs in Real Terms
The instinct is to frame this as a missed opportunity — which it is. But unanalyzed conversation is also an active liability that compounds quietly across your operation.
Honestly, I've been thinking about switching. The pricing just doesn't make sense for us anymore.
I understand. Let me check your account... okay so your contract renews in March.
Right, and we've had three unresolved tickets since August. Nobody's followed up.
I'll make a note of that. Is there anything else I can help with today?
With Rytsense
Churn risk flagged · escalation triggered · supervisor notified · CRM updated — all in real time.
That call just happened. Without conversational intelligence, it gets filed as "resolved" in the CRM because the agent closed the ticket. The customer cancels in March. Nobody connects the dots.
Multiply this across a contact center handling 4,000 calls a day, a sales team running 200 discovery calls a week, or a compliance team responsible for monitoring regulated conversations across 12 states. The gap between what's being said and what's being understood isn't a nuisance — it's a structural business risk.
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Four Layers of Conversational Intelligence
Rytsense's platform is built as a layered stack — each layer doing something distinct, and each one making the layer above it more valuable. You can deploy the full stack or start with what your team needs most.
Speech-to-Text at Enterprise Accuracy
Transcription trained on industry-specific vocabulary — finance, healthcare, legal, retail — with speaker separation, accent handling, and 95%+ accuracy on noisy call center audio. Every word, correctly attributed.
Understanding What Was Actually Meant
Natural language understanding extracts intent, topic, sentiment, and named entities from raw transcription. The system doesn't just know what was said — it knows what the customer meant, what the agent committed to, and where the conversation went wrong.
Live Guidance and Alerting During the Conversation
For live interactions, the platform surfaces real-time guidance to agents — flagging missed disclosures, suggesting responses to objections, alerting supervisors to escalating sentiment. The intervention happens during the call, not after.
Aggregate Intelligence Across Every Conversation
Pattern analysis across thousands of calls reveals what's working in your best performers, which objections are going unaddressed at scale, where compliance gaps cluster, and what your customers are consistently telling you that nobody is hearing.
04
Who This Changes the Job For
Conversational intelligence doesn't belong to one team. The same underlying data surfaces differently depending on who's looking at it — and what question they need answered.
Contact Center Leaders
QA coverage goes from 2% to 100%. Coaching is based on actual call data, not gut feel.
Sales Leadership
Every deal has a conversation trail. Win/loss analysis is grounded in what was actually said.
Compliance & Legal
Every regulated call is monitored. Violations surface in real time before they become findings.
Healthcare Operations
Patient interactions are captured and structured for documentation, compliance, and care continuity.
05
What Changes After Deployment
Financial Services
23%
of calls contained compliance gaps — invisible before full-coverage monitoring
A US wealth management firm discovered 23% of advisor calls contained missing disclosures — after deployment, not before.
Their compliance team was manually reviewing a sample of recorded advisor calls — roughly 4% of total volume — looking for regulatory violations. After deploying Rytsense's ASR and compliance monitoring layer across all calls, they discovered that 23% of conversations contained at least one missing required disclosure. The violations weren't concentrated in one advisor or one region. They were systemic. The firm corrected the issue before the next regulatory cycle and avoided what their legal team estimated as an eight-figure fine exposure.
Contact Center & Customer Support
34%
reduction in churn in the monitored customer segment within two quarters
Churn prediction accuracy improved from reactive to 11 days early — by reading the signal already in the calls.
A US SaaS company's support team was handling over 3,000 calls a week. They knew their churn rate but had no way to identify at-risk accounts before the cancellation request arrived. Conversational intelligence analysis of call transcripts identified a cluster of language patterns — repeated unresolved issues, price sensitivity signals, competitor mentions — that correlated with cancellation 11 days later on average. Customer success teams were automatically alerted when an account hit the threshold. Churn in the monitored segment dropped 34% in two quarters.
Sales Intelligence
28%
improvement in close rate after conversation-derived coaching was applied
The top 12% of reps were handling pricing objections differently. Now the whole team does.
A US enterprise software company's sales leadership had a performance distribution problem — their top performers were significantly outpacing the rest of the team, but nobody could articulate why. Rytsense analyzed six months of discovery and demo call transcripts across the team. The pattern was clear: high performers spent 40% more time on business impact framing before introducing pricing, and they responded to competitor comparisons with a specific set of reframes the rest of the team wasn't using. Those patterns became the new sales playbook. The bottom half of the team's close rate improved by 28% in the following quarter.
06
It Lives Inside the Tools Your Teams Already Use
Conversational intelligence only creates value if it reaches the people who need to act on it — in the systems they're already working in. Rytsense integrates directly into your existing stack. Transcripts, alerts, and analytics surface in the tools your team already opens every day, not in a separate dashboard they'll stop checking after two weeks.
Salesforce
HubSpot
Genesys / Five9
Slack / Teams
ServiceNow
Epic / HL7
07
The Conversations Are Happening.
The Question Is Whether You're Listening.
Every call your team makes today is generating data your organization has never seen. A conversation audit takes your existing recordings and surfaces what's inside them — compliance gaps, churn signals, coaching opportunities, and operational patterns — using the same AI that runs the live platform.
See the platform live. 30 minutes. We walk through a full conversation capture, analysis, and alerting scenario built around your industry — contact center, sales floor, or compliance team.
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