How an AI Chatbot Reduced Customer Support Tickets by 80%
About How an AI Chatbot Reduced Customer Support Tickets by 80%
Industry: Information Technology
Business Type: IT Services
Using the company’s dashboard ,customers use to share and access informations and records related to various accounting operations.The metrics in reports accessed in such a manner were limited in coverage due to which the customers had to separately reach out to customer support team to get additional details which were not covered in report. As a result for all the custom report requirements the customers have to raise a ticket or email the customer support team or should wait long queues on the phone until a customer service agent was assigned to them.
Our Process
1
Conceptualization
Competition Analysis
Customer Data Analysis
Customer Data Analysis
2
Design
User Journey Mapping
App Design Improvement
App Design Improvement
3
Development
Android App Development
iOS App Development
iOS App Development
4
Deployment
App Store & Play Store Deployment
Post-Deployment Support
Post-Deployment Support
Our Project Challenges
Tools and Technologies Used
The Results
80% reduction in inflow of inbound support tickets. Over Half a Million queries were processed every year. Query resolution speed increased by 90%.